FAQ
TOP 10 Customer Questions
Explore our FAQ section to find answers to some of the most commonly asked questions by our valued customers.
All VPN protocols that we support are reliable and secure. The choice of protocol depends on the device you want to set it up on. Typically, they are selected based on the following priority: IKEv2, L2TP, WireGuard, OpenVPN.
- IKEv2 provides fast and stable connections and is supported by most operating systems without the need to install additional software.
- L2TP is strong in terms of security and is widely used in companies. It is built-in to many operating systems without the need for additional software installation.
- WireGuard is known for its high speed and data transmission efficiency. To configure it, you need to download additional software from the official website.
- OpenVPN provides reliable data protection and is widely used in the business sector. To configure it, you need to download additional software from the official website.
In the «Trial Period» pricing plan, only one location is available, while all locations are accessible in the others. The only other difference lies in the varying payment frequency and amounts.
No, you won't need to reconfigure the VPN after the tariff expires. VPN settings are saved on your device, and after renewing the tariff or purchasing a new one, you can continue using the VPN with the same settings.
Yes, you can purchase a new tariff before the current one expires. However, the new tariff will be automatically activated only after the current one expires.
If you didn't find a suitable guide on our website or need additional assistance with VPN setup, please contact our support service through the chatbot or send an email to support@evpn.info.
You can connect up to 10 devices to the eVPN network using a single account.
Our refund policies may vary depending on the selected pricing plan and the «money-back guarantee» period. Refunds can only be provided under certain circumstances, such as service quality issues.
Devices running operating systems such as Windows, macOS, iOS (iPhone/iPad), and Android typically support VPN out of the box (IKEv2, L2TP, Cisco IPSec). Alternatively, you can try downloading and installing a VPN client like WireGuard or OpenVPN - they should install and run without errors.
The time required to install and configure a VPN on your device depends on the chosen protocol, user experience, and specific circumstances. For example, setting up IKEv2 typically involves downloading and installing a certificate, which takes around 1 minute. However, for configuring WireGuard or OpenVPN, you need to download the application from official sources before configuring it.
